Receptionist

Written by Gustavo Espinoza on Oct 11, 2022

Job Overview

The receptionist/front desk clerk performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties and responsibilities

1. Develops and maintains office forms and procedures, and assists with administrative tasks.
2. Answers central telephone system and directs calls accordingly.
3. Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens, and others and refers, when necessary, to the appropriate person, official, or department.
4. Operates listed office machines as required.
5. Prepares outgoing mail; sorts and distributes incoming mail.
6. Duplicates and distributes materials.
7. Composes, types, and edits correspondence, reports, memoranda, and other material.
8. Assists the public with the use of department facilities.
9. Maintains office supply inventory.

Required Education and Experience

Education:

• High school diploma or equivalent.

Experience:

• 1 – 2 years in customer service.
• 1 year in reception and/or related field.

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